Bought a OnePlus Tab from the website with the option for a trade in, sent my device as per their instructions and received an email saying that the IMEI/SN is not correct and therefore I have to spend €27 just to get my device back, which is HALF THE COST OF THE TRADE IN?! my first experience buying with OnePlus and probably my last. What a scam of a company and the trade-in company is completely useless too, they also have terrible reviews which goes to show it's not just me this has happened to. PLEASE AVOID
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