Despite their quality products, I find their support truly pathetic.After ordering the OnePlus 13 + watch + charger directly from their website:The phone arrived with an open box and covered in fingerprints.Customer service made a mistake and decided to refund me instead of replacing the product.Response times are way too long (one month since the order, and the issue is still unresolved).I can’t get the same promotion again, and all products are out of stock after just one month.This is anything but professional.Bye OnePlus.
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