Incredibly disappointing product and customer service. Would give zero stars if I could. Purchased the Earbuds Pro 3 - had issues from the start with the microphone not working, noise cancellation was appalling and sound quality incredibly poor. Sent the product back for a refund (was told they couldn't refund as it was 33 days post purchase date and outside their policy... the 30th day was Christmas day!). Once Oneplus received the product, they acknowledged the issues with the earbuds and admitted the product was faulty, yet they haven't sent me a replacement (or a refund). Its been 3+ weeks and I keep getting the same excuse. I am £160 pounds down! Worst decision I have made purchasing this product, just want my money back!
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