I read a lot of bad reviews on Oneplus, which was very concerning since I needed to return a purchase.Anxiously I waited, expecting my refund to take forever, or for there to be a problem - but it was all fine.The time between sending back my phone to receiving the refund confirmation took 3 days - and all I need to do now is wait for it to land in my bank.Whether a product is good or not is largely subjective, but overall, customer service in the UK has been good - although the 'contact' page on the website is very difficult to navigate!As for the product I returned - the new 'OnePlus 13' phone is almost perfect, but I returned it due to the software not meeting my expectations. For example, it is impossible to permanently disable the Google Discover feed, and it doesn't play well with custom launchers that use gesture controls!If they were to fix these irritations, I would buy again!
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