OnePlus has been withholding payment for my trade in. Their email stated I'd get it within 5 business days of them accepting it which they did. I did not get it in 5 business days. When I brought it to their customer service's attention, two reps, Annie Brown and Carl Roy both lied to my face that I'd get it within 15 days of me receiving my new device even though they refused to reference whatever terms they read that information from. Its been 15 days and I still don't have the money. When a company puts something in writing I hold them to their word. The fact that they keep changing the facts and moving the goalpost in when I would get the money despite clear documentation from both emails and chat logs that I'd get my money within a period of time is just insulting to my intelligence. Their phones are great but doing business with them is almost criminal.
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