My screen broke, I tried to send it in for fixing. It took over 4 months to get a shipping label to send my phone in. Took over a month for OnePlus repair center to fix my phone. When it arrived after "repairs" the flash was damaged and does not work. OnePlus has been fighting with me about not sending out a temporary phone or replacement on something they broke. When asked about a temp or replacement OnePlus says to ask a friend for one.
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