I am a long-time customer, I ordered the original OnePlus 1 phone when it came out. This company is nothing like it once was. Their first phones were based on CyanogenMod (now known as LineageOS) which is arguably one of the best barebones yet feature-packed and customisable Android flavors. Fast forward to today, OnePlus phones come with OxegenOS which is a bloated, unintuitive, nag-screen galore of a mess. No other Android OS locks down and forces certain notifications styles and options upon its users. Do you like media playback controls to to remain as a persistent banner/notification? Too bad, all you get a tiny media tile that requires extra clicking to before you can seek, rewind/fast forward. Do you like utilizing all that extra RAM you paid tons of money to have? Well too bad, despite your battery settings OxygenOS will ignore your battery preferences and close the apps you chose to allow to run in the background. Frequently, when I pause media with the phone in my pocket, in less than a minute I can't resume playback because the app was closed. I'm force to unlock my phone and open the app to resume. Very impractical and infuriating if you're working and your hands are busy, dirty or in gloves. This app has unexplained "ghost"notification sounds. You don't know which app caused the notification and there is no way to find out how to silence future nagging. This OS is a hot mess. Needless to say I was disappointed that I paid premium money for a flagship device and all I got was junky phone. I've been emailing and calling OnePlus to get a shipping label so I could return the phone and they just give me the run around, including their escalation dept. Their customer service is a joke. It's unreal just how bad it is. I wish I had looked at Trust Pilot before I ordered from them. They tell you everything you want to hear and that the problem will be resolved in 24/48 hours and nothing gets resolved. The issue isn't even complicated: Find or generate a new shipping label. I think they want to run the clock out on me so that I'm ineligible to return this phone. The bad reviews here are in the thousands. How does a company like this stay in business or continue operating this way so shamelessly?
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