Awful company. Avoid at all costs.. I wish I’d seen these reviews first. I purchased the one plus pad via the website but the keyboard was out of stock. I didn’t think this was a problem. I’m kept checking back to seeIf it was back in stock but it never was. 6 weeks after I purchased it I reached out to one plus only to be told that there was now a one plus pad 2, which had been released 3 weeks after my initial purchase. They said the first version was now discontinued and I couldn’t get a keyboard. I asked for an exchange for the newer version so I could then purchase the new keyboard as well, effectively giving them MORE money. The response from customer service and the complaints department was NO as I was over the 30 day exchange period. My argument has been I wouldn’t have spent £350 on a now useless tablet as I need a keyboard. What’s makes it worse is one plus offer discounts to teachers, claiming to be ethical and supportive of frontline workers. I work with Autistic children.. who need the keyboard. So I can’t use it for its intended purpose! One plus don’t care.. all you get is rubbish stock responses. The complaints rep I was in touch with also claimed there was no manager and no one higher than the complaints team. Total lie obviously but essentially meant I couldn’t take it higher or speak to a manager. Unethical thieves praying on decent people with their claims to be supportive. AVOID AT ALL COSTSUpdate after response from OnePlus:-As you can see from the reply here another copy and paste response exactly the same as all the others, regardless of the issue. Nothing about trying to help or support its customers. It’s claim to be a ‘customer orientated company’ is an out right lie, it’s the most un-customer supportive organisation I have ever come across. And.. #neversettle 🤣 well it does on not helping its customers.
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