Bad customer service. The trade-in offer is very misleading (be careful). Even if I completed the process, OnePlus denies it and refuse to provide an acceptable solution. Their only proposition: I should send back the phone received, get reimbursed and then order another one again with the Trade-in processed. It means 3 expeditions and deliveries for one phone. We're in 2024. It doesn't make sense , just from an environmental point of view. The OnePlus customer support team were useless to deal with and did not accept liability of their misleading trade-in offer. I've been a customer since the first model (Oneplus 1) but this will be my last one. such a bad experience...
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