I am writing to express my deep frustration regarding an ongoing issue with the repair service for my OnePlus Open, which I initially requested on July 27. Despite multiple follow-ups, my case has been repeatedly canceled, and new ones have been opened without providing any clear resolution. (Case US********40 , Canceled)On September 1, after realizing there had been no progress on my July case, I contacted support. Instead of addressing my original case, a new case was opened, and the original one was closed. I was told to follow up again later. (Case US010********05, Canceled)On September 14, I contacted support once more, only to find out that, yet again, my case had been canceled, and another new case had been created. This pattern of cancellations and new case openings is not only confusing but also deeply concerning, as it indicates there may be no structured approach to resolving my issue. (Case U************30, Open and pending)Today, September 18, I contacted support via chat and was informed that I would need to wait an additional 24 to 48 hours, despite having already waited for nearly two months. No clear solution was provided.Given the lack of communication and resolution, I am formally requesting a written response via email with a detailed explanation of what has caused these delays, why my original cases have been repeatedly canceled, and when I can expect a definitive solution. Additionally, I was told on September 14 that if I did not receive a shipping guide by September 18, I should contact support again. However, this has not happened, and my concerns remain unresolved.I would appreciate if this matter could be escalated and handled as a priority, given the extended delays and the repeated mishandling of my cases. Please provide me with a clear and actionable update as soon as possible.Thank you for your time and attention to this urgent matter. I look forward to hearing back from you promptly.Best regards
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