Abysmal customer service. The trade-in offer is very misleading - be careful before you purchase a OnePlus phone. Despite OnePlus asking me 2 simple questions in order to qualify for the trade-in (does it power on and have you reset your phone), their 3rd party trade-in partner, Mondo Affari, will find any reason to reject the device - and THEN charge you 27 Euros to get the phone back. The OnePlus customer support team in the UK were useless to deal with and did not accept liability of their misleading trade-in offer. A shame, considering I was originally excited about switching from Google to OnePlus - I'd highly recommend going with another device manufacturer, because the OnePlus customer support team in the UK have no level of customer service, they just take your money and don't help you any further.
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