Sent my phone for repair in warranty, phone gets lost on return to me. I've been without a phone for over a month after constantly trying to follow up for an update. First I was told that as the phone was sent, its now my responsibility to follow up with DHL to get my phone back. When I then told them that DHL asked me to tell the sender to raise a investigation, it took a long time to get this going. Over the last few week I've been following up once a week and all I am being told is that the case is under investigation which is understandable, however there is no update at all. Now a replacement device has been agreed to be sent to me and its coming to 1.5 weeks and nobody wants to tell me when I will received this or even acknowledge my email. When I phone I've been told that the person dealing with my request is off, surely then these emails and my case should be reallocated to someone else?I love the device but because of this poor service I will next time be sticking with the bigger brands and will advise my friends and family the same.
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