Trade-in is a total scam. Sent back a perfect condition phone for a supposedly €100 trade-in but was sent a photo showing "wear" which even when fully zoomed showed nothing at all. The phone has always been in a bumper case and always had a screen protector installed. Trade-in was revalued as €1. This will be my fourth and last OnePlus phone.As for the reply from customer services: very generic reply to try and show they care. They obviously don't and this isn't going to get me my €99. I've requested the phone back at a shipping cost of €27 and a foreign transaction fee of £6 but I'm going to do it just to stop their "partner" profiting out of this. Still a massive scam.
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