I have raised a complaint on 14th August and was asked to wait for a solution. I bought a One plus 9 about 2.5 years back, and recently encountered a green line issue. The company offered me the option to exchange it for a One plus 11r with 128 GB. I questioned why this was the only replacement option WITH 128 GB available, and even offered to pay extra for a higher storage option, but my request was denied. I've been continually pressured to accept only the 128 GB option. Despite escalating my concerns on social media, the company only responds with promises to revert over direct message. However, I've only been contacted by junior team members who claim they have no alternative options and that the decision was made by the senior team. This is unacceptable and I feel like there is no solution being provided.Every time someone new takes up my case, they fail to come up with a solution. This has happened before with Neha, who also informed me that 128 GB is the maximum option available. I would like to understand if customers who prefer a 256 GB option should be able to get the same version as their replacement. It seems unfair that both versions are priced differently and yet have the same specifications. For customers who currently use a 256 GB phone, their data needs are likely to increase, not decrease. It is illogical to provide the same specifications to both customers. I have never used a phone with less than 256 GB of storage in my life and exclusively prefer the 256 GB version. I have attached details about the phone's condition, including features, and the original packaging.I request that the replacement phone be provided promptly, as waiting 2-3 days for approval is inconvenient. It is the company's responsibility to arrange for the phone and not the customer's duty to suffer due to delays.If the company's service and product quality do not meet the premium standard that I paid for, I may consider choosing other brands available at a much lower price. I find it unreasonable to pay 50k bugs for a product or service that does not meet my expectations.No one sorted my issue yet.
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