For years, I've been a loyal OnePlus user. From the OnePlus 5's impressive build quality to the latest OnePlus 12, I've always appreciated their phones' sleek design and powerful specs. In fact, after exploring various brands with their fair share of issues (heating, software problems), the OnePlus 12 felt like a breath of fresh air.However, my affair with OnePlus has come to a screeching halt, all thanks to a broken camera glass. While I wouldn't expect it to be indestructible, a simple drop during a walk shattered it. Here's where things went south.Firstly, finding a replacement part in the EU proved nearly impossible. The official website wouldn't accept repair requests, and reaching customer support was an odyssey in itself.After a grueling 15-minute chat and retrying the repair request across different browsers!, I finally reached a way to get the request submitted ! Here's the kicker: basic repair cost information, readily available on OnePlus websites in the US, India, and Hong Kong, was suspiciously absent for the EU. Despite repeated attempts and follow-ups, the "transparent" EU team remained tight-lipped. The only cost estimate I found was buried on a dubious website but not part of, OnePlus.com domain. This shady source listed parts at a staggering 40-50% markup compared to other regions.Disappointed and frustrated, I delved into online repair reviews, only to be met with a wave of negativity. It became clear: getting a OnePlus phone repaired in the EU is a time-consuming ordeal with a hefty price tag shrouded in secrecy.As a loyal customer who invested in a premium phone, I find this complete lack of transparency and repair accessibility unacceptable. The thought of enduring a lengthy, information-black hole repair process, with the potential of being overcharged, is simply not worth it. This experience has sadly pushed me away from the OnePlus brand altogether.
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