I used to be very loyal with oneplus. I had the 3, 5t, 7 and 9 pro. I changed to a different company after that but went for the Nord 4 again. They took my old OnePlus in part exchange and I sent back my 9 pro for a £60 part exchange. I made a mistake and said it was a OnePlus 9 rather than the pro version. I.e I sent them back a better phone. They refused the exchange and then asked me to pay £27 to have my phone back. Completely lacking in empathy customer service. No benefit for brand loyalty. I Sent them a better phone in great condition and was happy with the price. I didn't want more money, just some help. Disgusting customer support. I will never but OnePlus again and urge everyone to avoid their trade in.
Claim your business profile now and gain access to all features and respond to customer reviews.
