oneplus.com

1.4
1.4 Based on 1.1K reviews

...

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Ellwood Brown
Very bad customer support

Very bad customer support. AVOID. Responses take weeks and provide no help, they lost my RMA and refused to replace it (it was a free repair/replacement). Took so long to tell me the issue I can't complain to the courier. Poor communication between support agents as some told me I would be recieving a replacement as they lost it and some tried closing the ticket. They will claim anything in order to not complete your RMA. This has wasted 5 months of my time.

1
Date of experience: Jul 26, 2024

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