Firstly I have been a OnePlus customer in Ireland for over 8 years and have found their phones to be of a high standard especially for the price range. And have a had positive experiences with repairs via OnePlus in Poland over the years. But on the 17/5/2024 I ordered a Nord 3 lite for my daughter was told it would be delivered by 24/5/2024 then the 28/5/2024. It is now the 11/6/2024 by estimated delivery is still the 28/5/2024 and states the order is still being processed, the excuse used was lack of postcode yet not need for deliveries to Ireland and also not required to complete my order and payment. I have confirmed this postcode on 6 separate occasions via email and chat on app, have repeatedly been informed it has been updated and escalated to the appropriate department. Have requested to be contacted by a supervisor regarding the issue and still awaiting contact, the customer service is the worst I have experienced I don't blame the individuals I have spoken too. It seems the that shipping and order department and customer service department have very limited and poor IT communication links which for a company that provides communication devices is not a great look. My daughter is now over 3 weeks awaiting her new phone that is still being processed and I am still awaiting a manager or supervisor to contact me regarding the above issues
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