I've purchased OnePlus phones for 10 years and was one of the first to get a OnePlus One. I was so impressed that all of my family ended up with OnePlus devices over the years - but we have all come to the conclusion that OnePlus no longer offers a good product.My current model, a Nord, has consistently had a tendency to overheat, the battery life is terrible and it has struggled to function without being massively laggy, when browsing on the web. I don't game, so it isn't as if I've been really pushing the phone to the limits.The only positive thing I can say about it is that the camera is good.HOWEVER, every time OnePlus pushes out an OS update, more often than not it causes issues with any installed apps. This week OnePlus pushed out an update and ALL of my phone contacts and app login details were removed from the phone - it behaved as it I'd done a factory reset.I've spent a day and a half reinstating what apps I could - but some rely on Play Store/Google login - and I have not found a single workaround that allows me to login to Google or reinstate anything that is associated with Google apps.So I now have a phone which cannot load my phone contacts, which cannot read my emails and cannot allow me to update any apps at all (because it will not communicate with Play Store).In short, it is useless. I've contacted OnePlus - so far a deafening silence from them."Never Settle" - ?Family consensus is now "Never Again".**************************************23/05/2024 UPDATE, AFTER POSTING THIS BAD REVIEW ON TRUSTPILOT:So, I have now received an email from OnePlus, which essentially denies that they pushed out an OS update on 21st May and which recommends doing a factory reset on my phone. It also recommends my returning the phone to them for assessment.In other words, no resolution to the problem they have caused - no acknowledgement it even exists - and the suggestion that I basically send them my phone (which was working, albeit not brilliantly, but then it never did from the point of purchase).All of this, which ever way you look at it, leaves me without a functioning phone.OnePlus are very clearly tone deaf to the feedback - as is reflected consistently on TrustPilot. My personal recommendation (after 10 years for which the phones were good, up until a couple of years ago) - DON'T BUY A ONEPLUS. It is no longer worth the grief and they have lost their command of the market, through substandard products and appalling customer aftercare.
Claim your business profile now and gain access to all features and respond to customer reviews.
