If I could give less than 1 star, I would. Was advised a month ago that my earbuds (which have broken for the second time) could only be replaced if I sent them back, but they no longer manufacture the model. Was offered an inferior model as a replacement initially (not acceptable) and then was offered a replacement for a different model, which I could have for half the value, less the amount I paid for my current headphones, so I would only have a small difference to pay. This was an acceptable compromise and I sent off the broken headphones in good faith. Sadly, now Oneplus have my broken earphones, they have rescinded the original invitation and deny all knowledge of it, despite it being in the email thread from the live chat transcript. They have now offered me the inferior product again, or a voucher for what I paid for the previous headphones. Neither of these options are what was promised. I have asked for it to be escalated to customer complaints, and still have not had a response. The whole process has taken a month, and I am still without headphones, which compromises my ability to work. I would note that I have spent thousands with OnePlus over the last few years, buying several phones and accessories. This is not the way to treat loyal customers. EDIT: As you can see from the empty response below, that goes nowhere in resolving any issues, OnePlus care not about their customers
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