I've purchased OnePlus 10R 5G phone from Amazon on 10th November 2023. From the starting, the pin of data cable was loose and after one month it stopped working and the pin came out.I contacted Amazon for that and they asked me to go OnePlus service center. I went to service center and they mentioned that the charger, data cable and adaptor is not original and told me to contact Amazon regarding this as I got cheated from Amazon so OnePlus will not gonna help with this. I asked the amount of the charger and it was Rs.3000.I reached out to the Amazon customer service and they asked me to call you OnePlus customer service for the deniel letter then only they can help me out. They provided me the phone number i.e. 18001028411. I spoke with someone from OnePlus customer service. They said that they don't provide any deniel letter and asked me to again contact Amazon for that.I again called Amazon customer service and told them what OnePlus customer service guy told me. After that Amazon asked me to e-mail OnePlus support and wait for 3 days for the resolution. I did receive e-mail from OnePlus only one time and after that I'm tired of taking follow ups but no revert received yet.I reached out to OnePlus customer service via live chat and they promised me multiple times that someone from them will gonna contact me within 24 hours but still it's been many days that no one contacted me via e-mail or call.Due to this duplicate charger, my new phone started hanging and the screens got black and blank. I don't understand why the hell am I facing this issue.Whom I blame for this?? Amazon or OnePlus?? Is there anyone who can help me out.Also I updated reviews regarding this incident in Amazon multiple times but they mailed me back by saying that they cannot update ky review due to blah blah reasons.Amazon and OnePlus customer support is useless. They cheat people and never help them out and provide the resolution.
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