I've been buying from Oneplus dating back to the Oneplus One invite system. I never had an issue until recently. The oneplus stylus from my tab stopped working and I reached out to the team to get it replaced or repaired. OnePlus claims they have a fast support system but then a week passed without any updates...then another.I reached out to their support team and they said I would get an update within 3-5 business days. Nothing.Reached out again (Monday last week), and they said they would escalate the issue with the "higher team" and I would hear an update soon.Nothing.Reached out again (Friday last week), and then again they said the issue was with the "higher team" and I just needed to wait. Nothing.Reached out again and said I wanted to file a complaint.Today I signed in to get an update on my ticket and found my account was BANNED for violation of the user agreement.I have the utmost respect for everyone in customer support and I gave nothing but constructive feedback. I'm sure I didn't violate any terms. Today I reached out again, and surprise, no update yet. Oneplus has received my package over 30 days ago and didn't even examine the issue. This was the worst after-sales experience I've ever had and I'm not only never purchasing from Oneplus again, but also sharing my issue with as many people as possible. It's easy to love a brand when everything goes right, but you can only see the real quality of its processes once you need some sort of minor assistance. It's been way OVER THE LEGAL TIME for them to provide an update. As they say, NEVER SETTLE, but don't settle for OnePlus.
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