I have been a loyal OnePlus customer since the 7 Pro and have always been impressed with the quality and performance of their devices. However, my recent experience with the OnePlus 12 has left me disappointed, and it pains me now to write this review.I preordered the OnePlus 12. Upon receiving the package, I immediately noticed that the factory seals were doubled, with the initial ones clearly ripped. Concerned about the integrity of the device, I promptly created a support ticket.Initially, the customer support team was responsive and understanding, granting me a replacement for the compromised unit. Unfortunately, I was out of town at the time and informed them that I would send the device back upon my return home -- I have flight tickets to prove it.However, when the time came to return the OnePlus 12, I encountered a frustrating and unexpected roadblock. The support agents, despite my evidence of the broken seals provided in the original ticket, refused to facilitate the return. This lack of consistency in their customer service left me feeling ignored and undervalued as a customer.To add to the disappointment, the device itself exhibited quality control issues. The screen protector was noticeably misaligned, affecting the overall aesthetics and user experience. On top of that, the USB cable package inside the phone case was damaged.As someone who has recommended OnePlus to friends, colleagues, and social media followers based on my positive experiences with their earlier models, this encounter has shattered my confidence in the brand. I must state that this will be the last time I ever order or recommend OnePlus or their products to anyone.I hope this review serves as constructive feedback for OnePlus, urging them to revisit their quality control processes and enhance their customer support protocols to prevent loyal customers from experiencing such disappointments in the future.
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