The phones really are great. The customer service is not. I had to get my screen repaired for a crack. The repair process was literally a nightmare. If I would have never reached out to them to check on the status, I would still be waiting to hear from them to get a shipping label. If you do end up needing to send your phone to them for a repair, you will need to contact them multiple times. You will have to explain to them multiple times that you have already shipped in your phone. You will need to be very precise with them. They do not share notes there so everytime you contact them, it will be like they don't know who you are, they will have no knowledge of any previous correspondence. But keep on them and eventually you will get maybe 1 helpful rep, who actually knows how to help you. Most of the time you get random responses like they didnt even read your information. I had to tell multiple agents multiple times how I've already shipped and paid for my repair. They would write back with stuff like "Please check your email for a repair quote" or "Please use the shipping label to ship your device to us for inspection." So yes, it really is this bad. I wrote to them how painful the process was and they give me a $20 off purchase promo code lol. They couldnt even send me like a free phone case. Or a $20 dollar refund. Also, their website "service tracker" is no use whatsoever. I've had my phone back for almost 2 weeks now and the service tracker shows "repair finished and ready for shipping".
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