If I could give a zero I would, abysmal customer service.I took the plunge and bought a OnePlus Open, was great but then after 31 days when opening the inner screen I heard a crunch and it had black lines down it and was clearly broken.Arranging for it to be sent back was a fairly easy process, however once I saw the confirmation on the courier tracking to know it had been receive by them I didn't hear back for a week and there was no way to track the repair. I was told or would take 11 days or two weeks max to get my phone back. After two weeks nothing, so I called for an update, they simply told me it was being inspected, so another week goes by, had to chase again and told its awaiting spare parts. Another week or two and nothing, so called to explain my dissatisfaction and was told I could lodge a complaint, which I did and was told I would then sent a replacement as I had gone over the 30 days by only a single day. Move forward another couple of weeks and I hear nothing back, no word on a replacement or anything. At this point I'm extremely frustrated as I've been without this extremely expensive phone for close to 2 months now. I call again and other than the customer service person there is no one else to speak to. I've asked for a refund which has been rejected, but to make things worse the customer complaints person who is now handling the case says I have no option now but to wait for the repairs to complete, not even a replacement to be sent which was promised earlier!!! I'm fuming at this point, no refund or replacement, a joke of a €20 "goodwill gesture" voucher for a product the equivalent of €1800, it is coming up to 9 weeks for something that should have taken 2. Oh, and the myrepair.sbeglobalservice.co.uk for tracking DOES NOT WORK! I will never buy another OnePlus product again, EDIT: I see that they've responded to me below with a standard reply, I have already supplied my full name and address for a replacement, I dont know else they are waiting for from me, feels like I'm constantly being fobbed off.
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