There is no way to describe how bad the experience is when you want to get any customer service from OnePlus. 1-star is too high a rating. Getting saddled with a OnePlus phone that has a defective part is a cruel and unusual punishment. Even under warranty, getting any service from OnePlus is an absolute torture. Otherwise, only divine intervention will result in anything resembling reasonable or fair. As a longtime user of OnePlus - from the days of the OnePlus One (when it was still a good buy) - my advice to everyone is that If your OnePlus breaks down, just throw it in the trash or give it to an enemy.
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