oneplus.com

1.4
1.4 Based on 1.1K reviews

...

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Gorden Price
Worst customer service in existence

If I could give this company less than a 1 star I would. My husband wanted the new phone and even pre ordered it. It was suppose to be delivered today. USPS sent a message saying they could not deliver it due to no proper address. The address that the company had upon my husband placing the order! So now his phone is going all the way back. Return to sender! They said it would take 5-7 days just to get an update. But not one person could tell us HOW the address got messed up so we know it won't happen again when the warehouse sends it out again. We called and talk to 2 different people and they refused to answer the question!! If we could cancel our order we totally would. And after seeing all the reviews for customer service we already regret going with this company even if it's a good phone.

1
Date of experience: Feb 13, 2024

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