Absolutely terrible service and product. Ordered a 11 5g. Used my current device as a trade-in. Immediately I noticed things that were wrong. When I contacted support the only solution they could offer me was a factory reset (to solve issues that have been occurring since I received the phone from the factory...totally makes sense) or they would send me a replacement. In order to get the replacement I would have to send them the phone first. So be completely without a phone for however long it took for them to receive it and send a new one. Not a viable solution. Upon googling the issues I was experiencing I learned that they have been issues on the last 4 models so apparently they just don't care to fix it. After having issues with the phone and receiving terrible support I decided to return the device. I was within the return window and they hadn't processed my trade in yet so I asked if I could have my trade in back and was told no. This was annoying enough but when I asked if the trade-in value would be added to my return I was also told no. I was told I would receive a trade-in token for the value but I was ASSURED when I got the token that they could turn it in to cash back. Upon receiving the token I contact support to get the cash back and I was told that was not possible. The only way to use the token was to purchase something from OnePlus. These people are just crooks. Service is the worst you will ever receive. They do this weird, dehumanizing thing where they make all their support people have these super generic white people names when none of them use English as a primary language nor have enough of a command of the English language to understand what you are asking. I will urge everyone I know or encounter to avoid this company and it's products at all cost!!!
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