Owned OP 2, 3, 6,8 and 11. All brilliant phones. But totally lost faith since buying the OP Open. Had it 5 weeks then the inner screen developed the apparently common black streak fault. Asked to send to UK repair site. It has now been 5 weeks with them and is apparently stuck awaiting parts. No response from support to get a date for return and still waiting. No offer of a replacement or a refund. Still stuck in limbo with no phone despite paying up front for a premium handset. Given the choice I would walk away with a refund.Given nearly 8 years of loyalty and singing praises of their phones, I am sad that this will be my last. I feel like I have been conned out of a large sum of money and have nothing to show for it and no support from OnePlus.I would seriously advise anyone to read the reviews before thinking of buying one - there are loads of experiences like mine.A sad demise to what was a customer focused company back in its heyday.
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