Very bad customer serviceI have been a customer of OnePlus for a long time. (Writing this in my OnePlus 7pro)Anyways. I ordered the OnePlus 12 and unfortunately the order was bound to the wrong account. I emailed customer requesting that they move the order to the correct account after giving them all the correct information. In the end they told me they are unable to do that... Which is ridiculousTo try and fix the problem myself I tried to cancel my order which is only in the processing stage (due to be shipped in two weeks as it's a preorder) but I have been told the order cannot be cancelled. Support said the only way to get a refund is to not sign for the package when it arrives which is crazy when they could just cancel. it themselves.This entire problem is absolutely ridiculous. I told the support team I wanted the phone and I don't even want to cancel but am being forced because of their "policy" which is daft. I have decided to call the bank and open a dispute as at least that way I'm 100% getting my money back. I am shocked at there service and am extremely disappointed. This is my first time needing help from there support and this is what I get as a long term customer.I will be switching to Samsung upon getting back my money as OnePlus has proven themselves useless
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