Contacted them in december about the oneplus buds pro. No sound from the left, didn't even use them that often. They said their system is down and go hold on, to this day they did not contact me. I've mailed them a few times, they just ignore. I've bought multiple phones from them and even recommended them to everyone but this is just ignorant.I remember the days you had to get an invite to order the latest oneplus. Those days are long gone and their customer support is gone with it. Not at all satisfied with oneplus, and i've been a fan since day one. Just sad.
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