Top up to the worst service. Dear one plus reply. You said that cross region service is not possible. Your staff said we will fix it even if my phone is from India. Why they didn't tell me this in first go? Why did they ask me to send the phone if it is from India? followed by when I called them up, they said they fixed it. Why did they lied ? And when I received the phone. They returned saying they don't have compatible screen. When I escalated it to the supervisor Ana she said technical team said phone was fine and there was no fault. If there was no fault then why did they delete all my data? She then asked me to send screenshot, to which she apologizes and said we will fix it and she will personally over see it. So I send the phone again and checked after couple of days. She said it is fixed and we will moniter it for few days. Then she confirmed that it was fixed. But when I received it phone was not fixed. To conclude your point (that you don't serve cross region) does not make sense. And your technical team along with customer actually don't care. This equals to bad customer care service. Last point you mentioned that my complaint was escalated and be patient your team will sort it out. I have received the phone again and it is not fixed so not sure how everyone is going wrong in your team from phone software to customer care to technical team to someone responding to my comments like you...
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