I've been your customer since 3t. Never had a problem. Ordered the 11 recently and massive issue in getting it dispatched regardless of my paying for express delivery. Very unhappy that I get refused a manager (but one MAY call me in 3-5 working days). Absolutely shocking customer service. Very close to cancelling the whole order, you're really trying my patience when I've been confirmed you do have stock and I'd be happy to get a partial delivery but apparently that's not possible. To add insult to injury they'd rather refund the shipping instead of actually dispatching my order. Really?Get better at serving your customers!Edit (13/10/23)Their below response is absolute nonsense. Not only this was not made clear ordering, their cs team never explained this. Too little too late, I've cancelled my order now. UselessEdit: 17/10/23Their complaints team has not bothered to check how terrible their cs was, nor do they understand how to correctly set up a "pre sale". They offered me a voucher of 20 euros (yes, euros and not pounds) and keep pushing on this ridiculously offended proposal. DisgustingEdif: 19/10/23What a terrible response, which assumes I don't know how vouchers work. Not to mention the complaints team has conveniently "forgotten" to respond to me yesterday. Let me paste the part pertaining to the voucher:"The offer for 20-euro voucher still stands, you will be able to use it on the UK website where it will deduct the GPB amount equal to 20 Euros. Would you be willing to accept it?""Would you like to receive the 20-euro (~17,33 GBP) voucher to use on your next purchase?"So it's not even 20gbp and they want me to accept this? Not even a courtesy call, not even taking the time to read my concerns and requests to check previous comms or to tailor their responses (most of their responses are copy pastes from the original response).Edit: 20/10/23Complete silence. One plus really doesn't care about their customers.Edit: 21/10/23I responded back to same thread and yet the north American cs answered me? What kind of system is this?! Edit: 23/10/23Still no reasonable response or update from the complaints team, this is taking way too long 🤬Edit: 24/10/23I keep chasing for some reason it's not reaching the complaints team or creating a ticket elsewhere. Terrible system, this is only aggravating me moreEdit: 25/10/23Once again I've detailed several complaint points which have all been ignored by a so called complaints manager, who is now offering a £20 instead of a 20€ voucher without understanding how insulting the amount is.My request for a call is apparently not possible. Given how there is a complaints line I've called into, it's an obvious lie that they can't call me directly.My request for the managing director's email has also been ignored.Having worked in customer service for years, and being a cs supervisor at my own job, I am disgusted by how horrible they have been. Read my complaint points and desired resolution, check the comms, and then respond to each point before offering the resolution and explain why you deem it fair. £20 is NOT a fair though out offer and the more you fail to do your job the more aggravated I'll be - simple.Edit: 26/10/23It's like talking to a wall 🤦 let's show the poor response:"I apologize for this misunderstanding form our agent's side.Like I informed you before our managers do not handle customers, and you will not be contacted by one.I have also informed you before that our department communicates strictly through email.Like I asked before, if you believe that we did not understand your complaint, please help us and explain it so we can look for a different solution.I see that you have had another update on your TrustPilot post. Please explain how wrong we have been, so we can help you better.I will be waiting for your reply to assist you further.Have a great day."So I had to respond with the same thing I've said before (of course some minor tweaks) on 3 different occasions: 1. Phone call where I logged the complaint. 2. Via email (which was also ignored) 3. On a recent phone call.Even though I responded quickly, it's been 24h and no acknowledgement. Will this update prompt a decent response? UnlikelyEdit: 27/10/23Once again refused to accept responsibility or wrongdoing and no response since. I've asked for the managing director email 4 times to no avail. Hellooo?!
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