oneplus.com

1.4
1.4 Based on 1.1K reviews

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Bianca
The left side border of my screen on my…

The left side border of my screen on my new OnePlus 11 which is only several months old started developing circles what looks to be like a separation.I tried to clean it it will not come off it seems to be under the screen when I press on it it helps make it go away but as soon as I release it it reappears.I called OnePlus customer service I explained the problem they're trying to get me to take a picture of it but it will not show when the phone is turned on and the screen is illuminated it shows better when the screen is dark, but when it's dark I cannot take a screenshot because the phone is in the off position.The person I spoke to on the phone gave me nothing but a runaround repeatedly asking me to send the picture I have no other means to send the picture nor do they have a walk-in repair store to assist me.I spent a lot of money on this phone it's only a few months old and I take very good care of my electronics. There is no other damage on the phone.I would advise people to stay away from one plus because of the poor customer service and apparent unwillingness to stand behind their warranty.

1
Date of experience: Oct 10, 2023

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