I have been having issues with my phone for over three months now, and they have failed to come up with any solution. I have been using an old phone for three months. They will not give any suggestion for a solution, and if they do, they will come back to it a week later, saying the solution is no longer an option. All but false promises, fake politeness and horrible customer service. I'm hoping for a refund now, but even that seems impossible.
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