oneplus.com

1.4
1.4 Based on 1.1K reviews

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Waznedd_v5
VERY DISORGANISED COMPANY

I have a oneplus nord mobile which I became used to as isnt quite so user friendly but had extra storage. So thought ok will try the Tab. The major problems centre around a couple of areas: the screen was super sensitive to touch to the point where it was unusable even when I eventually found some settings to change. No startup leaflet in the box to help. But really the major issue was the disorganisation with OnePlus Company. It seems super disorganised and casual. Organising a refund has been a nightmare. Each time I rang up to find out what was happening a different excuse was used. I said in the end 'have you lost it?' They wanted me to prove they received it but I had proof from the mail service - it was getting silly. Eventually after a lot of phone calls I was able to contact a different company that does their repairs and found a really helpful woman who discovered it had been sitting in logistics for ages instead of progressing to the service dept. Oneplus were completely uninterested in doing this research. When 449£ is involved thats just not good enough. I would not buy from them again.

1
Date of experience: Oct 02, 2023

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