The worst service I ever received from a business.I purchased the OnePlus Nord some years ago when it was released. 2 months ago it started to have some issues with not recognising the SIM card. It went on and off until it really started to disturb my work so I googled some solutions and figured out that this issue is a known issue for OnePlus Nord users. I was quite surprised to see that OnePlus as a supposedly respectable business, did not inform their customers but allowed us to arrive to this situation when we are disconnected and unable to use our phones (there's already a group of 250 users that I found that have the same issue). When contacting OnePlus via their customer service email, their first reply was aksing for details. On the same day I replied and I had to chase them twice to answer AFTER A MONTH! They then provided with some template for solutions that made no sense (and no difference as after following the steps - the phone is still not working).Today I contacted the chat service and it was appaling. The only assistance provided was that I can send my phone to them and wait for 2 weeks while during these two weeks I will have no phone which I am using for work purposes (the phone currently is not functional in comparison to before when it was partially functioning when this problem went on and off).The biggest issue is that this is a known issue. Making a faulty phone and then trash it on your customers in such an irresponsible way while leaving your customers unable to work - this is disgraceful including your attitude and your faulty service.STAY AWAY FROM ONEPLUS!
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