First of all i have submitted my device One plus 8T on 10 August 2023 as it got green lines company gave 2 choices either free screen replacement or a discount voucher worth half the price of the device when bought but at the time there were no spare parts available so i took the Rs 20000 voucher and then the voucher took approval and it got delivered in my email inbox on 12 August 2023 ,then i booked my one plus 11R and i can book only from one plus website or its app,i booked at the same time and day 12 August 2023.One plus claims that shippment of their product happens in about 2 days of booking but my shippment took 4 days and it shipped on 16 August 2023 and before that i called customer support many times from another phone i borrowed from my friend as i didnt had any mobile since 10 August 2023 and customer support always told me they are talking to their team your product will be delivered ASAP and they only postponed the date of shippment,and you will be surprised what they said,they said your voucher is getting approved and that took 4 days means from 10 August-12 August(2 days) it got approved initially and i received on my email and even after that 12 August-16 August they took another 4 days so in total 6 days approval and then there was the shippment but still after product shippment on 16 August product is still on ETA 18 August from Bluedart so if you count its already 8 days iam without my device and even after all this blue dart says there is a network delay this is the situation of one of the biggest company in android Smartphone especially in India , you all know even a day is hard to spent without mobile phone even more hard for those who go for a job and i was one of them.There is one famous dialouge from Damini bollywood movie of sunny deol as a lawyer i dont know if you guys know but it goes like"Tarikh pe tarikh,tarikh pe tarikh milti rhi h par insaaf nhi mila" thats it guys and please if there is same price of the product on amazon as well as One plus website then go for Amazon its way better i got my TV replaced after it was defective and got full refund next day thats not gonna happen on one plus.Whats more they just dont help you with replacement at all they will just postpone the dates and you will suffer the consequence.
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