****** AVOID ******TOTAL AND UTTER SCAMMERS. NOT TO BE TRUSTED.***********************Took a half day off work for the release of the OnePlus 12 because I'd have a Oneplus phone in the past and it was good.The first 1000 customers supposedly got a £450 pair of B&O headphones and another free gift.They'd sent me a £50 off voucher and I was, as per their advert, entitled to 10% off.I'd also paid for their "Bonus Drop" entitling me to a free duffle bag...The day came, I watched the press release and immediately went to order.The B&O headphones option was ticked.My free gift were some earbuds, which were ticked.Then I came to add the vouchers...The £50 off voucher didnt work.The %10 off graduated voucher didnt work.The Bonus Drop voucher didnt work...I contacted customer services who said I would have to leave it with them, but I knew I'd miss out on the B&O headphones that way, so I thought I would go ahead and order and then have them sort the vouchers out after.So I placed my order...The order came through - no B&O headphones.I contacted them and they said "we're out of stock now" - but I had ordered when they were IN stock.When I took a look at the order screen now, the option to tick B&O headphones was now gone - so the fact I'd seen a screen with that tickbox on meant they must have been in stock when I was ordering...In short - ONE BIG SCAM...They stitched me up on the graduate discount.They stitched me up on the 50 voucher I had.They stitched me up on the B&O headphones.They stitched me up on the bonus drop I paid for.*****AVOID THIS COMPANY.Their customer service is absolutely abysmal*****I have now reported them to trading standards for the scam they are pulling.There was probably only a handful of pairs of headphones available and their staff had the rest.******AVOID-- edit After their laughable reply, here is the reality of what happened. - they offered me a £10 voucher. They stitched me up for around about £650 of lost money and product, and their answer - a £10 voucher. This is the level of customer service they deal in, and they have the nerve to say they are "customer centric"********AVOID!*********
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