Awful awful and one more time awful. I really wish I checked OnePlus customer service reviews before purchasing the phone. Product is not bad at all but due to specific reasons needed to return it couple days after purchase. Returns website is not straightforward, promised times are nothing more but misleading. I needed to contact Customer service anyways. Managed to process with the return, no update on the case for 10 days after mobile returned (checked the tracking). Contacted customer service again but no update and today was informed that it will take even longer as the device wasn't even checked in. My advice is don't bother. Something wrong with the device and you're will have no support.
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