Had reason to contact customer service regarding an problem with a purchase. I have previously bought 4 phones ( all top models) and an expensive pair of earbuds direct from the company, however the attitude of the reply I got regarding my problem was very disappointing, especially as a long term loyal customer. It has left such a bad taste in my mouth that I will not buy the Oneplus 12 as planned and will revert back to Samsung. They are better phones anyway.
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