I purchased my phone "OnePlus 11" on November 17th 2023. Soon after making the purchase I screen broke and i claimed my insurance and got the screen fixed. The body of the phone was scratchless and fully intact even after the screen broke. Once when I got my phone back from the service centre I kept the rubber band intact for almost 15 hours just to make sure that the adhesive is dry but I found that the body of my phone was popping back out and there was a visible gap between the screen and the body. I went back to the service centre, wherein they kept my phone for another day and claimed that they've stuck the phone back again after stating that the mistake was made from their technicians end and that they've now stuck the phone back properly but again the same problem happened. I was pissed off at this point. I called OnePlus customer care and filed a complaint. They asking me to go back to the service centre so that they could talk to the technician and the technician confirmed the same problem. On the same day due to gap between the screen and the body , the glass body of the back of my phone cracked without dropping or any external force. The phone was in my pocket the whole time. After which it has been 1 week of me calling them twice everyday to get a replacement but all I've ever been told is that I'll recieve a call back from them but nothing has happened so far. The only solution I'm left with is to file a case in consumer court.
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