I've always purchased Mi phones before, but today I thought I'd look at purchasing a new One Plus phone for my wife. I was particularly attracted to the well reviewed OnePlus Nord CE 3 Lite in lime green, but sadly it was not in stock, but a different colour was.As I was about to leave the website, I received a pop up, offering an additional £30 discount code if I purchased now. I pressed the redeem button, but nothing happened. I then manually added the discount code in checkout for the in-stock grey version, but received a code not valid error message.I then entered their UK Online Chat Support for help, but was immediately told that there was NO SUCH CODE. I felt rather embarrassed or perhaps even a liar by the staff members blunt response; but fortunately for me, I had taken a screenshot of the pop-up which also displayed the code. Despite this, the support handler Stefan C, was unhelpful and even asked me if I was using a proxy server, but I stated that I wasn't.As no other meaningful assistance was offered, I chose to leave the chat, and I will now look elsewhere to purchase the new phone. I have always been a brand loyal customer, but on this occasion, I thought I'd take a look at OnePlus phones, due to researching many positive product reviews.However, it seems that customer support is somewhat lacking, which appears evident by the myriad of negative reviews posted here on Truspilot.It's not nice to be made to feel like a liar, even if that probably wasn't the support staffs intent. But that is exactly how OnePlus made me feel. I have screenshots of my chat as evidence.
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