What the actual hell is going on with this?? When did oneplus go downhill like this?? I had better customer service from other phone manufacturers and as someone who's been loyal since the OnePlus One, I URGE YOU TO NEVER PURCHASE A PHONE FROM THEM I sent my phone over for repair and it was received on Nov 29thThe website had absolutely no updates on the whereabouts of my phone, nor did the customer service I keep calling, no info. I provided tracking and the request ID, nothing. Today on Dec 11th I snapped. No one is responding and I finally threatened with legal action. Then from nowhere, suddenly they OVERCHARGE ME FOR REPLACING THE BATTERY AND OTHER ITEMS THAT SHOULDN'T BE FIXED BECAUSE THEYRE NOT BROKEN AND HAD THE AUDACITY TO DO THIS TO ME AFTER NOT YELLING ME WHERE MY PHONE IS.I have a feeling they stole my phone for spare parts!!!!
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