A number of weeks now trying to login to their website. After one pointless chat with an agent whose only advice was to clear my browser cache which only managed to delete all my stored passwords she then said she would escalate the issue. 3-5 business days she said was the response time. Of course this was a friday so we were talking the end of the following week. Got a response two weeks later from the same agent looking to link my phone number to account. So much for the escalation. Almost a month now and still no resolution. Oh yeah..also their rewards and coupon page is a scam. You can never use your any earned rewards alongside any item that is on sale. Almost every item is always "on sale" by some small amount and when you can find an item that you can use the voucher for it is almost invariably out of stock. I have bought a total of three phones off them this year alone as presents and one for myself. The product is good but their customer loyalty and custumer support is non -existent.
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