I'm on my third Oneplus phone. I first had the Oneplus 6, which was fantastic and a great alternative to Apple and Samsung at a lower cost. Secondly, I changed to the Oneplus Nord, which again was brilliant. Great value for money and did everything I wanted and more. In May 2022 I bought my third Oneplus phone, the Nord 2T. Unfortunately, this phone is the reason for my 1-star review.After buying the phone I soon noticed that the bluetooth connection was very unstable. Almost every day I have to reset it, otherwise none of my devices will connect. As I drive a lot, this is very frustrating as my phone will ring and I can't answer it as it hasn't connected to my car. I contacted Oneplus and they said it would be resolved in a future software update. As the phone had only just been released, I thought that was fair enough and I'd give them the benefit of the doubt. In November, I was still having the same issue, after multiple software updates. The notification slider on the side of the phone had also jammed after only a few months use, so I sent the phone for repair at their centre in the UK. I received it back and the slider had been fixed, but the bluetooth issue persisted. I contacted Oneplus again and all they said was 'get it fixed at service centre'. I sent it again, with great hassle having to switch everything over to a friend's spare phone both times. I received my Nord 2T back about 1-2 months ago. My bluetooth connection STILL doesn't work. When contacting Oneplus support, they sometimes take over 5 days to reply. I reply and then get warning emails in German (?!) that say my contact case will be closed shortly. Communication with Oneplus is an absolute shambles and unfortunately my years of loyalty have been ruined by this, as well as a very sub-standard phone and repair service. What's even more frustrating is I know I'll get a reply to this review with an annoyingly upbeat paragraph that explains how Oneplus care, but not get a resolution!Avoid these phones. They're great when they work but once they break it's definitely not worth the hassle.
Claim your business profile now and gain access to all features and respond to customer reviews.
