Where to begin. Last year I purchased a new phone and traded in my old device in December 2022. It was clear to me early on that something went wrong with my trade in, but I was assured it was in hand. After some time and many chats to customer service(useless) it turns out my trade in was cancelled....I never cancelled this and no idea how I would if I wanted to. They found the trade in number relating to me, at times they told me to take it up with the courier even though I had provided proof of delivery multiple times. Again it was very clear to me that they had lost my device. I did eventually get the payment for my phone IN APRIL 2023. Absolutely terrible, didn't offer me anything in compensation for the inconvenience and sheer amount of time I wasted chasing this up. What an awful experience, what a poor excuse for customer service. Never again, back to Samsung for me.
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