See One Plus's answer below. Did they even read my review?TMobile has tried and cannot unlock my phone. Supervisors and the tech team at TMobile cant unlock the phone.One Plus says I have to have TMobile unlock the SIM card. Why does the phone still not work when I put in a new SIM card from Verizon.One Plus offers no helpOrginal ReviewI bought an 8T about 6 months ago on the website. I paid for it fully at the time of purchase. Now I have switched carriers from Tmobile to Verizon and the phone says it is locked. I have called the old carrier, Tmobile countless times. They have tried to unlock the phone but they cannot. We have called One Plus two times. You can barely understand the employee of One Plus. They are very short with you almost to the point of being rude. They say TMobile has to give us an unlock code and the One Plus employee said "All we do is sell the phone". TMobile says they cannot give us a code since we did NOT buy the phone from them.I contacted one Plus again thru chat and Samuel Soloman was nicer and more helpful. He sent me a Bootloader unlock guide which is VERY complicated and the first instructions say you have to get an unlock token from TMobile (back to that AGAIN!) I am a computer literate but this guide looks like something for a computer science major to decipher.This is my phone, I paid for it but due to OnePlus I can't use it on the network I choose. Do Not buy from One Plus. The phone has lots of great features but if you can't use it, it is worth nothing.
Claim your business profile now and gain access to all features and respond to customer reviews.
