Update July 25th - the refund was completed, I got my money back. Kudos to the most "communicative" company I had made the mistake to put my trust in. My conclusion from this: the only reason I got my money back was because I was loud on Trustpilot, send tens of emails to support and sort of insisted maniacally that I don't get screwed over. My actions and constant chase drove OP to eventually silently refund me. This is my last OP phone, hope I learn my god damn lesson.***************Update, 24 July.Out of the blue, with no prior contact or other signs of life I have received an email stating a refund was initiated. My lawyer was on holiday yet confident on starting this circus once back... perhaps the silent refund is just a form of admittance of guilt, f knows, I cannot recommend this company anymore, I need to find another phone... so effing sad. I will update this post once I actually receive my money back. Cheers***********Update, 11 July -- The OP saga continues. I was approached via email by UK support (230624-006609), 4 days ago, July 7th - since, I have sent & resent 4 replies, last one just before posting this update. I keep getting system notifications warning me that not replying will result in closing the case - what a joke of a company. Just like the fake Trade In offer. The OP solution to customer complaints is briefly pretending it matters only to drop it a minute later - yet another happy customer. GG Oneplus*********************Update for OnePlus comment posted on June 27th at ~ 3:20 PM CET --> I have already raised a ticket with your support on JUNE 24 (see below) -- stop sleeping OnePlus, wake up! I created a ticket prior to sending the Trustpoilot review because I already know how much you DON'T care about your customers. I know who you are and your actions are only solidifying the outcome of my legal action - keep ignoring your customer OnePlus, see what happens!Your request was received and assigned following ID: 230624-006609. You can use this case ID for follow-up. We will reply as soon as we can.************Lying scumbag company. They lured me with a tradein offer to buy the OP11 flagship, stating I can get my phone (OP7) evaluated as low as 30 EUR + 100 EUR bonus. Then with zero emailed communication, I accidentally find a message attached to my order and trade in stating my phone was evaluated at 30 EUR and therefore I have lost my bonus.... so, still 30 EUR, but not within policy? The second your company charges my card I will start the return of my phone and my lawyer is confident I have a case against your lying sack of crap of a company - for effing with me, you will find out and yes, it takes as low as 130 EUR + effing years of misplaced fidelity on the OP brand
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