The phone is okay, not the best, still quite slow but it does have WiFi calling which is what I needed. This is a very long story but I'll try to keep it brief as there are so many similar complaints here on Trustpilot. The funny thing is that somebody has gone to the trouble to reply to all of the complaints - instead of actually fixing the issues so that there are no new complaints.I was offered a trade-in deal on my old phone (£70) when buying a new OnePlus. My trade-in was in pristine condition including the original packaging. After receiving my new phone, and sending in my old one, I received an email to say that it had been received. Two months later, (yes, two whole months) I get more (many) emails to request that the trade-in gets sent in. I sent back proof of their receiving the trade-in. A few more weeks go by and they send me another email to say that the trade-in is now only worth £10 and may they take the £60 from my account. To cut a VERY long story short, after about 50 emails (I kid you not) they now want me to send back my new phone as a "special deal" to me and they will then refund me what they think it's worth as it's now obviously second hand. Go figure...I can't believe this customer service. (Actually, reading all of these reviews, I can.)
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